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Just Another Saturday at Best Buy

I stopped by Best Buy after work on Saturday to buy a new DVD player and ask about calibrating my new DLP set. Here's how the experience went with Best Buy's Blue Shirt crew:

MikeyP: Hi, what's the return policy on this DVD player?
Blue Shirt Guy #1: 14 days, no restock fee.
MikeyP: Thanks! I bought a DLP here a couple weeks ago, and I want it calibrated. Will the Best Buy Extended Warranty cover calibration?
Blue Shirt Guy #1: Yes. I mean no. I mean, you should talk to that guy over there in the Blue Shirt - he knows all about DLPs.
MikeyP: Thanks!

MikeyP: Hi, I bought a DLP here a couple weeks ago, and I want it calibrated. Will the Best Buy Extended Warranty cover calibration?
Blue Shirt Guy #2 (his hair was slicked back perfectly): Yes!
MikeyP: Great! Will they bring out the calibration tool to measure white level IRE?
Blue Shirt Guy #2: If the first guy who comes out to fix it doesn't have the tool, the second guy who comes out will bring the tool. And if he can't fix it, then they'll pick it up and take it to the shop for you and fix it there.
MikeyP: Well, I meant, are the guys ISF certified?
Blue Shirt Guy #2: Wouldn't they have to be?
MikeyP: Uhhh, you tell me, doctor.
Blue Shirt Guy #2: Yes!
MikeyP: Thanks!

I saunter over to the Magnolia Hi-Fi section of the store. They wear shirts and ties instead of Blue Shirts…

MikeyP: Hi, I bought a DLP here a couple weeks ago, and I want it calibrated. Will the Best Buy Extended Warranty cover calibration?
Magnolia Guy (the lower button on his shirt was straining painfully to contain his gut): No.
MikeyP: No?
Magnolia Guy: Nope. You mean ISF calibration and all that, right?
MikeyP: Yeah.
Magnolia Guy: No, the warranty only covers manufacturer defects and stuff. ISF calibration is a whole 'nother ball of wax.
MikeyP: Thanks!

Checkout time, with the new DVD player…

MikeyP: Hi, what's the return policy on this DVD player?
Blue Shirt Cashier: 30 days, no restock fee.
MikeyP: Thanks!

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Saw this on Gizmodo: http://www.gizmodo.com/gadgets/deals/best-buy-not-always-best-buy-106659.php

Apparently they're doing a little slight of hand with the prices at Best Buy. Prices on web browsers within the store show prices $20-50 higher than when viewed from outside.

posted by: ronbo | URL: www.ronbojames.com